Customer Service Representative


The achievement of agreed targets
The quality of internal customer service
The quality and accuracy of sales order processing, administration and reporting
Compliance to all Company procedures and legislative requirements


Negotiating Skills
Communication Skills
Product Knowledge
Questioning & Listening skills
Well organised
Systems Knowledge
Computer literacy
Commercial awareness
Basic Accounting Knowledge


Liaise with all relevant internal departments to achieve a high standard of customer service
To review performance against agreed objectives & targets (KPI’s)
Take every opportunity to develop sales from enquires
To notify relevant personnel of customer purchasing trends
To take every opportunity to sell the full breadth of products to customers
To Add value to both ours and the customers business
Process orders effectively and accurately
Maintain good communication at all times in keeping customers informed of the status of their orders
Sage: Sales Order & Purchase Order Payments & Credit Control
To record and follow up on quotations
To respond to and follow up on sample requests
Process standing or call off orders in accordance with correct procedures
To Assist in the notification of price increases
To keep accurate customer records on the computer and manually
To discuss and respond to customer needs
To investigate, report and resolve customer complaints
Answer the telephone promptly and professionally and in accordance with company policy
Provide support to external sales personnel
Comply with all Quality procedure applicable to role as outlined in company manual
Utilise departmental IT resources effectively and in accordance with company policy
Understand and comply with all health & safety notices
Co-operate on all matters concerned with any Health, safety, training, legislative and environmental matters
Comply with all Environmental procedures, objectives & targets set by the business
Carry out any other reasonable task beneficial to the company if requested by management


Posted: 15th July 2019

Location: Tamworth
Type: Permanent
Salary: £17000

Tags: Custinmer Service;Negotiation skills;Computer Literate;Communication

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