Customer Service Operator

Job Title: Customer Service Operator
Location: Northampton
Hours: Mon - Fri8am - 5pm or 8.30am - 5.30pm depending on rota
Salary: £9.78ph

Our customer located in Northampton requires a detail conscious and organised individual to join the team as a Customer Service Operator.

The team in Northampton complete all the customs declarations for all customs controlled shipments coming in by road and air at multiple import locations across the UK. This is a critical role in the organisation and requires a high level of attention to detail for which training will be given.

Main responsibilities as a Customer Service Operator:
-As a Customer Service Operator, it is important that you are able to use your own initiative to overcome daily challenges, communicate with your colleagues to ensure that all tasks are completed as a team, and be able to take ownership of resolving difficult or exceptional situations.

General Duties as a Customer Service Operator:
-To ensure all regulatory & company procedures are carried out efficiently and effectively.
-To identify, investigate, resolve and respond to all queries and problems.
-To enter and update information accurately into the relevant systems.
-To accurately update and maintain company databases.
-To undertake due diligence in all aspects of your work, ensuring regulatory compliance.
-To provide a high level of internal and external customer care, including the adherence to the company telephone policy.
-To report to the Line Manager any discrepancies or deviations to internal processes or regulatory requirements.
-To partake in developmental training as required in accordance with the company's commitment to our people.
-To carry out any other relevant duties as requested by the Line Manager to ensure the effective performance of the department.

Clearance Duties:
-To ensure an effective, prompt and efficient import clearance service.
-To maintain full compliance with company and legislative requirements.
-To provide accurate and informative verbal and written clearance information to internal/external customers.
-Adherence to Data Protection rules and requirements.
-To make accurate decisions when determining the applicable clearance regime.

If you are interested in this position as a Customer Service Operator please click APPLY or call the Ingold Recruitment office.

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Posted: 22nd February 2019

Location: Northampton
Type: Permanent
Salary: £9.78per hour

Tags: Customer Service Data Entry

Customer Service Advisor

Job Title: Customer Service Operator
Location: Tamworth
Salary: £8ph - Overtime rates paid at weekends
Benefits: Staff Discounts on products & Attendance bonus

We are extremely excited to be bringing you an opportunity to work in a very busy, growing company as a customer service operator. You will be working in a very busy environment over the peak period leading up to Christmas.
We are looking for 8 Customer Service Operators and the working hours are as follows:
4 People - Monday - Friday - 8am - 4.30pm
4 People - Monday - Friday 11.30am - 8pm

Skills and Attributes
-Excellent customer service skills required
-Computer Literate
-Customer satisfaction is paramount
-Excellent opportunity to earn extra cash for Christmas

If you are interested in this position then please click apply or call the Ingold Recruitment office.

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Posted: 19th December 2018

Location: Tamworth
Type: Temporary
Salary: £8ph

Tags: Customer Service