Customer Service Advisor

Job Title: Customer Service Advisor
Location: Tamworth
Salary:£18,000 - £19,500 Per Annum Dependent on experience

We are currently recruiting for a Customer Service Advisor for our blue chip customer. They are looking for an additional staff member to join their busy customer service department and to become an integral part of the team.

You will have a minimum of 2 years experience within a busy call centre and as a Customer Service Advisor be able to demonstrate the ability to manage large amounts of inbound calls whilst adhering to high company standards and procedures. Previous compliance experience would be beneficial.

You will be able to prove your ability to contribute to the business development by delivering first class customer service, maintaining accurate records, dealing with complaints and a thorough understanding of processes and procedures.

The ideal Customer Service Advisor applicant will also need the ability to multi task and manage time efficiently, have strong initiative and be driven for results.

You will need great communication skills both verbal and written, have strong organisational skills, be computer literate and numerate.

In return our customer offers great opportunities for development and training along with a vibrant working environment and other benefits.

You must have your own vehicle due to the location of the business and be able to commit to full time working hours.

If you are interested in applying for the position of a Customer Service Advisor please click APPLY or call the Ingold Recruitment Office on 01827 55500.

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Posted: 12th March 2019

Location: Tamworth
Type: Permanent
Salary: £18,000 - £19,500

Tags: Customer service Administration Customer Care

Customer Care Co-Ordinator

Job Title: Customer Care Co-Ordinator
Location: Tamworth
Salary: Neg depending on experience
Hours: Full Time

We are currently looking for a Customer Care Co-Ordinator to provide an effective and professional customer care service ensuring customer satisfaction and provide support to the Customer Care Department.

Main Duties
- Dealing with incoming calls, post and email relating to Customer Care
- Validating complaints and resolving problems quickly and effectively seeking direction where required
-Co-Ordinating Maintenance Technicians, suppliers and sub contract trades to resolve issues and make appointments for attendance through the Co-Ordination of diaries.
- Updating and maintaining records.
- Providing secretarial / administration support to the department as required.
- Issuing customer questionnaires.
- Attending meetings that may be necessary in the performance of your duties.
- Complying with and upholding company policies and procedures.
- Undertaking and additional tasks as may reasonably be required from time to time.

- Customer service experience within an office environment.

- Educated to GCSE Standard

Knowledge and skills
- Good verbal and written communication skills
- Ability to multi-task
- Good time management
- Good level of computer literacy, including Microsoft Office
- Excellent telephone manner
- Good negotiation skills

- Well organised
- Self-Motivated
- Team Player
- Works well under pressure
- Pro-active
- Flexible and adaptable to change
- Tactful and approachable
- Customer Focussed
- Problem Solver

If you are interested in this position please click APPLY or contact the Ingold Recruitment office on 01827 55500.

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Posted: 19th February 2019

Location: Tamworth
Type: Temporary
Salary: £Neg depending on experience

Tags: Customer service Administration Customer Care